Darlinghurst, Sydney NSW
Full-Time

Lead the Future of Community Services Education

At Acknowledge Education, we believe education transforms lives. As a leading Australian higher education provider, we are committed to delivering exceptional learning experiences that empower students to achieve their goals and make a meaningful contribution to their communities.

We are seeking an experienced and passionate Course Coordinator (Community Services) to join our academic team at our Darlinghurst campus in Sydney. This is an exciting opportunity for an academic leader who is committed to student success, educational excellence, and the continuous improvement of learning and teaching.

Reporting to the Head of Department, you will play a critical role in the leadership, quality assurance, and enhancement of our Community Services programs, ensuring they remain industry-relevant, academically rigorous, and compliant with higher education standards.

If you thrive in a collaborative environment, enjoy mentoring academic staff, and are passionate about shaping the next generation of Community Services professionals, we'd love to hear from you.

About the Role

Reporting to the Head of Department, the Course Coordinator (Community Services) provides academic leadership and oversight of assigned courses, ensuring excellence in teaching, learning, assessment, and student outcomes.

Working closely with academic staff, industry stakeholders, and student support teams, you will drive curriculum quality, support academic excellence, monitor student success, and contribute to academic governance and continuous improvement initiatives. You will play a key role in ensuring courses remain industry-relevant, compliant with higher education standards, and aligned with Acknowledge Education's commitment to delivering exceptional student experiences.

Key responsibilities include:

• Providing academic leadership and support to teaching staff
• Coordinating course delivery and maintaining academic quality standards
• Leading curriculum review and continuous improvement activities
• Monitoring student progression, retention, and success outcomes
• Supporting academic governance, compliance, and quality assurance processes
• Building strong relationships with internal and external stakeholders to enhance course quality and industry relevance

Essential Requirements

To be successful in this role, you must possess:

• A postgraduate qualification in Community Work, Social Welfare, Human Services, Social Work, or a closely related discipline.
• Qualifications that are equivalent to, or at least one AQF level higher than the course being coordinated.
• Demonstrated understanding of higher education learning, teaching, and assessment practices.
• A current Paid/Employee WWC card.

Experience

• Minimum 3 years' full-time relevant industry experience within Community Services or a related field.
• Demonstrated experience in higher education course coordination, academic leadership, or program management.
• Experience supporting academic staff and overseeing course delivery, assessment, and quality assurance activities.
• Sound knowledge of the Higher Education Standards Framework (Threshold Standards) and TEQSA regulatory requirements.
• Experience in curriculum development, course review, assessment design, moderation, and continuous improvement processes.
• Strong analytical skills and experience using academic performance and student success data to inform decision-making.
• Excellent written and verbal communication skills, including report writing and stakeholder engagement.

What You'll Bring

In addition to your qualifications and experience, you will demonstrate:

• A genuine commitment to academic excellence and student success.
• Strong leadership capability with the ability to influence and support academic staff.
• Excellent interpersonal and relationship-building skills.
• High levels of professionalism, integrity, and accountability.
• The ability to manage competing priorities in a dynamic environment.
• A commitment to equity, diversity, inclusion, and culturally responsive practice.
• A passion for evidence-informed learning and teaching.

Desirable

• Experience within Community Services or a closely related discipline area.
• Membership of a relevant professional association.
• Experience with course accreditation, re-accreditation, or institutional quality review processes.
• Experience leading academic projects, innovation initiatives, or organisational change.
• Demonstrated engagement in scholarly activity or professional practice.

Why Join Acknowledge Education?

At Acknowledge Education, you'll join a diverse and collaborative academic community that is committed to empowering students through transformative education.

We offer:

• A rewarding opportunity to shape the future of Community Services education.
• A supportive and collaborative academic environment.
• Professional development and academic leadership opportunities.
• The opportunity to contribute to strategic curriculum and quality initiatives.
• A diverse and inclusive workplace culture.
• A convenient Darlinghurst campus location close to public transport and Sydney's vibrant education precinct.

Apply Now

If you are an experienced higher education professional with a passion for Community Services, academic leadership, and student success, we encourage you to apply.

Join Acknowledge Education and help create meaningful educational experiences that transform lives and build stronger communities

• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/ 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.