Training Services Lead

Location | Sydney

Position | Full-time

About the Role

As the Training Services Lead, you will play a key role in end-to-end coordination, administration, and support of training programs to ensure effective delivery, compliance and positive outcomes for learners and stakeholders. This role supports, plans, organises, and monitors accredited and non-accredited training activities, manages schedules, venues, resources, learner support and materials to support smooth program delivery.

Key Responsibilities

As Training Services Lead, you will:

• Oversee accurate training records management, including enrolments, attendance, learner progress, outcomes, completions, and student file finalisation

• Lead student administration processes, including eligibility checks, training plans, invoicing set-up and LMS access

• Ensure the effective use, functionality and continuous improvement of Student Management System and integrated learning systems

• Coordinate accredited and non-accredited training programs, including schedules, venues, materials, learner support and resources

• Ensure training delivery and administration complies with contractual, legislative, and RTO regulatory requirements

•  Work with internal teams, employers, training partners and industry contacts to support training needs

• Assist trainers, managers and students by answering questions, solving issues and improving the training experience

About You

You will be an enthusiastic, self-motivated professional who enjoys working independently and building trusted relationships within the community. You will bring:

• Sound hands-on experience in training and administration roles within RTOs, with minimum 3-5 years’ experience.

• Experience in a similar VET/RTO environment with knowledge of the interpretation and applications of Standards for RTOs and relevant State Funding Contracts

• Excellent written, verbal and interpersonal communication skills

• Demonstrate organisational skills with proven ability to motivate and support team members to achieve outcomes.

• Highly organised to manage competing priorities and meet deadlines

• Technical proficiency – competence in using Microsoft Office, experience with Student Management Systems (aXcelerate – highly desirable)

• Attention to detail for maintaining accurate records and ensuring compliance.

• Excellent Customer Service and stakeholder engagement skills

• A current driver's licence and ability to travel interstate (where required)

About J2S

For over 40 years, J2S Training Solutions has delivered accredited and non-accredited training throughout QLD and NSW. Specialising in skilling and re-skilling people for entry or re-entry into the workforce, as well as up-skilling current employees through existing worker training programs.