About Us

Kingston International College is an education provider committed to excellence, innovation, and student success. As part of our continued growth and global engagement strategy, we are seeking a professional and service-focused individual to strengthen student experience, campus operations, and stakeholder engagement across the College.

Position Overview

Kingston International College is seeking a confident, mature and well-presented Student Experience & Campus Operations Officer to serve as a key front-facing representative of the College.

This role supports student orientation and induction, day-to-day student experience, stakeholder communication, agent engagement, training support, and general campus operations. The successful candidate will help ensure that students, agents, visitors and external stakeholders receive a consistently professional, welcoming and high-quality experience.

The position works closely with College management, student services, admissions and academic teams to provide a seamless student-centred experience from pre-arrival through to completion, while maintaining a professional and welcoming campus presence.

Key Responsibilities

• Lead student orientation and induction activities for new student intakes, including preparation of materials, presentations, campus tours and welcome sessions.

• Deliver a high-quality front-of-house service, acting as a first point of contact for walk-in enquiries and providing a professional and welcoming presence at reception and student services.

• Provide accurate information and guidance to students regarding enrolment, timetables, College processes, support services and general campus life across face-to-face, phone and email channels.

• Coordinate student communications and engagement activities, including information sessions, workshops, events and activities that enhance the overall student experience and sense of community.

• Support agent and stakeholder relationships by responding professionally to enquiries from education agents, counsellors and external partners.

• Assist with agent training sessions, campus visits, briefings and stakeholder engagement activities.

• Represent Kingston International College professionally in meetings, briefings and events with students, agents and other stakeholders.

• Monitor student feedback and issues, escalate concerns appropriately, and contribute to continuous improvement initiatives that enhance student satisfaction and service quality.

• Provide day-to-day campus operations support, including room and event set-up, coordination of resources, basic facilities reporting and liaison with internal teams to support smooth campus operations.

• Maintain accurate records and systems, including student contact logs, orientation attendance records and updates to student information and communication platforms in line with College procedures.

• Support compliance with ESOS, the National Code and RTO/CRICOS requirements by following established procedures and referring regulatory matters to the appropriate manager.

About You

The ideal candidate will be mature, confident, professional and service-oriented, with the ability to engage effectively with international students and diverse stakeholders.

You will have strong interpersonal, written and verbal communication skills, with the confidence to present to students, agents and other stakeholders. You will also have a polished professional manner and the ability to represent the College positively in a range of settings.

Experience in student services, education administration, customer service, campus operations or a similar front-facing role will be highly regarded.

Experience in the VET, CRICOS or higher education sector will be advantageous, as will familiarity with Microsoft Office 365 and student or learning management systems such as Wisenet, Moodle or similar platforms.

Selection Criteria

The successful candidate will demonstrate:

• Excellent written and spoken English communication skills.

• Confidence in public speaking, presentations and stakeholder engagement.

• Strong customer service and interpersonal skills.

• Professional presentation and the ability to represent the College confidently.

• Good organisational skills and attention to detail.

• Ability to work with students from diverse cultural backgrounds.

• Ability to manage competing priorities in a busy campus environment.

• A willingness to support student experience, campus operations and continuous improvement.

• Current right to work in Australia.

Salary and Benefits

The indicative salary range for this role is $75,000 (negotiable) plus superannuation, depending on qualifications, sector experience and demonstrated capability.

How to Apply

Please submit a current CV and a brief cover letter outlining your experience in student services, stakeholder communication, orientation support, campus operations and international education environments.