Fixed Term, Full Time Appointment | Contract until April 2027
Professional Employee Level 4/5 
Annual salary $70,037 – $87,716 pa + 17% superannuation & 6 weeks annual leave
Casuarina Campus | Larrakia Country

The Student Communications Officer provides assistance with outbound current student communications for the University. 

About the Position
As the Student Communications Officer, you will be responsible for providing excellent customer service and administrative support to internal and external customers. 

The Student Communications Officer will thrive in a highly regulated, customer-service environment, organising their work with a distributed group of stakeholders to meet the deadlines associated with student and academic administration. They will work closely with colleagues across the University, including the Marketing, Media and Communications team, ensuring smooth end-to-end processes for student communications and producing consistent outcomes across sectors, colleges and campus locations.

This is a 12-month backfill contract only until April 2027.

About You
To be successful, you will require:

• Education, training and/or relevant experience equivalent to completion of Year 12 and/or Certificate IV in a nationally accredited qualification.
• Written communication skills, with the ability to respond to enquiries in writing and liaise with other teams across the University on sometimes complex cases
• High level verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff
• Experience working in a team (in the vocational or higher education sector preferred), including collaborating to achieve shared goals
• An outstanding commitment to customer-service for internal and external customers, delivering exceptional customer outcomes
• Commitment to the University’s values
  Additional competencies for Level 5
• Completion of a Degree without subsequent work experience/completion of an Advanced Diploma Qualification and at least one (1) years’ experience/completion of a Diploma qualification and at least two (2) years’ experience or an equivalent combination of relevant experience and education or training.
• Demonstrated commitment to continuous improvement of processes and practices and actively providing mentoring and training to colleagues.
• Track record in delivering best practice customer outcomes against a schedule of deadlines, with personal drive and self-motivation.
• Advanced level of technical proficiency in administrative systems and platforms, including the use of large corporate databases, Office 365 specifically SharePoint.

Desirable competencies

• Proven experience and knowledge of the regulatory requirements for the operation of a student communications team in a dual sector University environment.
• Demonstrated experience in one or more aspects of communications, including managing channels and creating copy.
• Ability to adapt message and tone to target audiences and edit the work of others, operating within specified CDU branding guidelines. 

Appointment is contingent upon receipt of a satisfactory National Criminal History check and a valid NT Working with Children clearance

Remuneration 
Appointment to this role will be at Professional Employee Level 4/5. The base salary will be in the range of $70,037 - $87,716 per annum. The total remuneration package will be in the range of $81,943 - $102,627 per annum, including 17% superannuation.

First Nations Priority Recruitment Measures 
While this vacancy is open to all applicants. First Nations applicants are strongly encouraged to apply & will be granted priority consideration for this vacancy, in accordance with s57 of the Anti-Discrimination Act 1992 (NT) 1992. More information on First Nations Priority Recruitment at CDU and how to apply, available here. 
 
Access Full Position Description
To view the full position description, please click the Apply link which will direct you to our CDU job site, then select Job Attachments.

What’s in it for you?

• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave
• Up to 26 weeks of paid parental leave (eligibility criteria apply)
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities
• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education, and research
• Opportunities for professional development, paid study and career progression
• Access to over 5,000 courses via LinkedIn learning corporate membership

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Jules Stopp, Associate Director Customer Experience on 02 •••• •125 or email [email protected] 

Do you need support? 
CDU endeavours to establish and maintain effective systems and processes that support a flexible and inclusive workplace culture. Adjustments can be made to support you throughout the application and selection process, as well as during employment, in line with the University’s Workplace Adjustment Policy and Procedure. 
 
For confidential discussions, reasonable adjustment requests, or further information on workplace inclusion and policies, please contact People Services on 08 •••• •284 or peo•••••••••••@cdu.edu.au.

Diversity and Inclusion
At CDU, we actively celebrate our diversity and believe that our differences will make CDU the most connected University in Australia. We are committed to maintaining a culture where every member of our University community feels respected, safe, encouraged to speak up and supported in achieving their professional goals, and that they truly belong.
 
Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

Work Health and Safety
CDU is committed to providing a physical and psychological safe working environment. Confidential support can also be provided to employees who may be experiencing domestic, family, or sexual violence outside the workplace. 
 
Charles Darwin University is guided by our core values of Courage, Kindness, Openness, Innovation, and Leadership, which shape our daily actions and decisions. CDU is committed to being a safe and inclusive organisation for everyone. 
 
As part of the Charles Darwin University’s commitment to providing a safe, respectful and rewarding workplace, and to meeting our legal obligations, we ask candidates to declare whether they have ever been investigated for an allegation of Gender Based Violence or found to have engaged in conduct that constitutes Gender Based Violence, in any previous employment or through any legal process. 
 
This information assists us to comply with the National Higher Education Code to Prevent and Respond to Gender Based Violence and will be considered when assessing a candidate’s suitability for employment, to help ensure the safety of our University community. 

You make CDU. And we want you to be exactly who you are.  

Applications Close: Sunday 28th June 2026