About the Role:

At STEPS, we're a purpose-driven not-for-profit creating real change in our communities. We believe everyone deserves the chance to grow towards a brighter future.

The Skills for Education and Employment (SEE) Program is a government-funded initiative that helps people aged 15+ build essential language, literacy, numeracy, and digital skills. Through personalised support and a warm, welcoming environment, the SEE Program empowers participants to overcome barriers, build confidence, and take meaningful steps towards work or further study.

As a Participant Support Officer, you'll work closely with our students to guide them through their learning journey by offering encouragement and practical support.

This part-time role is Monday to Friday, 9:00am to 2:30pm (25 hours), giving you the chance to enjoy work/life balance while still making a difference.

What You'll Do:

• Build strong, trusting relationships with people from diverse backgrounds
• Provide ongoing support and guidance through the program lifecycle
• Capture meaningful participant notes - keeping clear, supportive records helps us understand each person's journey
• Identify barriers to participation (e.g. housing, wellbeing, employment challenges) and connect participants with appropriate external support services
• Follow up with participants who are not attending to understand challenges and re-engage them
• Collaborate with Trainers and site teams while maintaining appropriate confidentiality of participant information
• Support community engagement activities and build relationships with external stakeholders and service providers

What Makes This Role Unique:

• People-focused - you're not delivering training; you're working alongside participants to help them succeed
• Guidance, not counselling - you listen, support, and connect participants with the right resources
• Removing real-life barriers - your support helps keep participants engaged and motivated
• Impact through relationships - your success is measured in trust, engagement, and watching participants thrive

About You:

• Passionate about helping others and thrive on building meaningful connections
• Ability to communicate with clarity, adapting your style to suit different situations
• A compassionate and empathetic approach, creating a respectful space for participants
• Confidence in managing sensitive conversations while maintaining professional boundaries
• Organised and detail-minded, ensuring records are accurate and reliable
• Ability to identify when to support vs when to refer to external services
• Highly regarded: experience in roles such as support work, community services, employment services, education support, or customer service

What You Bring

• Experience working with diverse learners and applying a learner-centred approach
• Great administration and digital skills and ability to schedule meetings with participants and meet contractual requirements.
• A creative, energetic and engaging delivery style
• Strong interpersonal skills and genuine empathy for learners
• Current Open Drivers Licence
• Hold and maintain a current Working with Children card or Registration to Work with Vulnerable People (Blue Card)
• Be able to provide evidence of ongoing right to work in Australia
• Ability to return an acceptable National Police Check

Why Join STEPS?

• Be part of a values-driven organisation making real community impact
• Work in a collaborative team environment
• Ongoing learning and development opportunities
• Make a genuine difference to people's lives every day
  
  

Does this position sound like you? Apply by sending us your resume and a cover letter through the Apply Now button.

Applications close: on 29/06/2026