Learning Support Assistant

Victorian Institute of Technology (VIT) is an established dual-sector higher and vocational education provider currently offering IT and Business higher education programs. Further information on VIT can be obtained at https://www.vit.edu.au

The responsibility for this position is to carry out duties in Student Learning Support across all programs/campuses offered at VIT, both Higher education and VET.  The incumbent is expected to ensure policies and procedures of the Institution are implemented. 

As Learning Support Assistant, the main purpose of this position is to plan, deliver, and execute effectively the course progress activities of all offerings across Further Ed and Further Eds stake holders.

The position, duties and responsibilities listed here can be varied from time to time by the CEO or authorized delegate to align with organizational goals, operational needs and changing market conditions.

Employment Type: Casual, On Campus

Location: Sydney 

KEY RESULTS AREAS AND RESPONSIBILITIES:

• Assist in the planning, delivery, and execution of course progress activities across all programs and campuses with students from diverse cultural background including international students.

• Assist with the coordination of student progress and related services, including managing complex student enquiries and cases to resolution whilst ensuring consistency with institution policy, procedures, and relevant legislation

• Support the coordination and management of At Risk/show cause and preclusion activities across the programs and campuses, including meeting with students and interpreting and providing advice on the application of relevant policies and appeals processes.

• Assist in coordinating with key areas of the institution across all campuses including Higher Education (HE) and VET coordinators (eg English coordinator, Course Coordinator, etc), Academic staff, Support Staff LMS team, IT, Campus Deans and other areas.

• Help develop ongoing action plans for students in need of extra learning support.

• Providing executive assistance to student progress related committees as required. This includes preparation of correspondence, reports, briefing documents and discussion papers, and taking follow-up actions as required.

• Contributing to ongoing improvements of business processes and operational goals including reviews and assisting in the development and implementation of procedures, processes, training packages and support tools

• Deal with multi facet, multi-cultural staff and students

• Ensure accurate and efficient records management

• Effectively use as required for recording or managing records in the Student Management Systems and PRISMS.

• Competencies in dealing with work requiring attention to detail.

• Provide regular reports (weekly and monthly) to CEO, department heads and nominated senior managers on Monitoring Course Progress that includes proactive and follow up actions on preventive and early interventions and actions taken on all notices to affected students.

• Other professional duties as assigned by the Executive Dean, Discipline Head and/or Director of Compliance

Primary Skills 

• Good understanding of student academic progression related issues and proven experience in working with students form diverse cultural backgrounds including international students.

• High level of proficiency in computer usage including Microsoft Word, Excel, and Access, Windows operating systems and Student and other Administration system 

• Ability to quickly learn and use bespoke IT systems including CRM and Student management systems.

• Tertiary qualification and/or experience in a busy administrative/customer service role within an education environment. 

• Ability to work independently, as well as part of a supportive team environment 

• Demonstrated strong interpersonal skills including the ability to deal effectively with clients by phone, e-mail and in person.

• Strong written and verbal communication skills with the ability to interact effectively at all levels across the organisation. 

• High level organisational, planning, and analytical skills, including excellent attention to detail and ability to prepare meaningful and detailed reports and submissions.

• Understanding of and ability to work within an academic environment 

• Ability to prioritise and organise work demands

• Good knowledge of academic related administration in a vocational and/or higher education set up is advantageous

• Demonstrated ability to exercise initiative and independent judgement, establish and manage competing priorities and complex workflows

• Proficiency in the student’s life cycle both in administration and management, enhancement of students’ engagement, resource control and management

• Friendly, professional attitude, commitment and integrity, always willing to deliver a high standard 

• Knowledge of faculty regulations and policies relating to student administration functions as well as University services 

• The ability to prioritise and work efficiently and accurately in times of high pressure 

• Ability to work unsupervised and independently 

 
Knowledge  

• Knowledge of vocational and/or higher education administrative business processes and the ability to interpret and apply relevant policies and procedures, would be an advantage.

Travel

Inter-campus travel (Interstate and/or intrastate) at short notice and as directed by the CEO, Executive Dean or delegate  

Your application must

• include a cover letter in which you address the above requirements in a concise manner. 

• include your full curriculum vitae that include the following: 

• Full name, address, mobile and telephone number(s) and email address.

• Names, telephone numbers and email contact of at least three referees (no contact will be made without your permission).

• Employment history, including present position and notice required. 

• Details of education, professional training and qualifications. 

• Details of relevant professional, consulting or industry experience if applicable. 

• Any other relevant information, such as offices held in professional bodies and community service.