About the Role

The Enrolment Specialist reports to the Enrolment Specialist Coordinator and is responsible for providing expert course advice and study plan support to students. Acting as a key link between students, academics and teaching staff, the role manages a portfolio of courses within a designated teaching area and delivers specialist guidance on enrolment, course structures, study plans, and award requirements. As a critical contributor to the student experience at Swinburne, the Enrolment Specialist supports students throughout their studies in a professional, approachable, and customer-focused manner.

The position handles complex course and study planning enquiries that require detailed knowledge beyond the scope of studentHQ, ensuring students receive accurate and timely advice. Building strong relationships with academic and teaching staff is essential, as is developing in-depth expertise in course requirements. The role also contributes to School Academic Committee (SAC) meetings, provides guidance to studentHQ staff to enhance general course knowledge, and works flexibly across Student Administration to support operational needs and staff development opportunities.

This is a full-time, fixed term until 31 March 2027 position at our Hawthorn campus.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Experience coordinating student services functions, with a demonstrated ability to deliver high-quality support and outcomes to a diverse range of stakeholders.
• Excellent organisational and time management skills, with the ability to effectively prioritise competing demands and meet deadlines in a fast-paced environment.
• Demonstrated knowledge and understanding of Vocational Education (VE), Higher Education (HE), and Foundation Studies administrative processes, policies, and legislative requirements.
• Strong attention to detail, ensuring a high level of accuracy in administrative processes, records management, and written communications.
• Excellent interpersonal, written, and verbal communication skills, with the ability to provide clear advice, guidance, and support to students, staff, and internal and external stakeholders.
• Demonstrated commitment to delivering exceptional customer service, maintaining quality standards, and contributing to a culture of continuous improvement.
• Proven ability to develop, review, implement, and maintain policies, procedures, and operational guidelines.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, assess information, and make informed decisions.
• Proficiency in the Microsoft Office Suite and the ability to quickly learn and effectively use a range of business systems and software applications, including Student Management Systems and Customer Relationship Management (CRM) platforms.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at [email protected]

Applications Close: Sunday 28 June.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact [email protected] or call +61 • •••• •550.  Please note: this phone number is for disability and reasonable adjustment enquiries only.  General enquiries about the role can also be emailed to [email protected].

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.