About Us:

For more than a century, Caterpillar has helped build a better, more sustainable world. Caterpillar Inc. is shaping tomorrow’s future as the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company’s primary business segments: Power and Energy, Construction Industries and Resource Industries are solving customers’ toughest challenges through a commitment to commercial excellence and advanced technology. All of this is made possible by our highly talented and dedicated team. 

About The Opportunity:

Develops and delivers technical and application training programs for Caterpillar dealers and customers and delivers machine commissioning services to customers.

Responsibilities:

• Developing and delivering technical and application training programs and new machine commissioning services for Asphalt Pavers, Cold Planers, Reclaimer/Stabilizers, and Compaction products.

• Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.

• Reviewing and maintaining training materials to ensure compliance with organisational policies and procedures.

• Analysing new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.

• Consulting business partners on training requirements.

Key Skills Required:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Additional Information:

• This position requires working onsite five days a week

• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website at www.caterpillar.com/careers.

Employee Benefits:

• Salary – We offer competitive remuneration package, including attractive bonus and share options.

• Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)

• Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.

• Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.

• Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 25th June 2026

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Opportunity Employer.