The Office Manager is responsible for organising and overseeing the administrative functions of the office to ensure efficient daily operations. The role supports management by coordinating office resources, supervising administrative staff, maintaining compliance processes, and ensuring smooth delivery of student and client services in line with business operations.

Benefits

Task & responsibilities

Job Duties:

• Organise and coordinate daily office operations and administrative systems
• Oversee student application processing, enrolments, and documentation management
• Coordinate communication between students, education providers, and internal staff
• Maintain and manage office records, databases, and filing systems
• Support migration and education consultants with administrative tasks and scheduling
• Assist in preparation and processing of student admission and visa-related documents
• Manage office supplies, resources, and administrative tools
• Implement office procedures to improve efficiency and workflow
• Assist in reporting and tracking client applications and progress
• Ensure timely completion of administrative tasks and service delivery

Responsibilities:

• Ensure smooth and efficient operation of office administrative functions 
• Supervise and support administrative and support staff where required 
• Ensure compliance with company policies and education/visa documentation standards 
• Assign Work to administrative staff and monitor performance to ensure service standards are achieved
• Coordinate personnel activities including recruitment support, onboarding, training and staff supervision
• Maintain confidentiality and accuracy of all client and student records 
• Ensure timely coordination of tasks between departments and external partners 
• Maintain high standards of customer service and professional communication 
• Ensure workplace health and safety (WHS) procedures are followed 
• Contribute to continuous improvement of office systems and processes
• Assist with monitoring office budgets, expenses and administrative accounts

Qualification & experience

• AQF Diploma or higher qualification in Business Administration, Management, or related field (or equivalent overseas qualification) OR at least 3 years of relevant experience in office administration/management roles 
• Minimum 1 year of relevant experience in office management or administrative coordination 
• Experience handling client documentation, databases, and office systems 
• Strong organisational and time management skills
• Ability to manage multiple administrative tasks efficiently 
• Excellent written and verbal communication skills 
• Proficiency in Microsoft Office and administrative systems 
• Ability to work with multicultural clients and stakeholders 
• Strong attention to detail and accuracy in documentation 
• Ability to coordinate office workflows and support team operations

Desirable (Not Mandatory)

• Experience in the education, migration, or student services industry
• Portuguese fluency and Spanish (intermediate) – advantageous but not essential